Last updated: 21 October 2026 · Data controller: Galific Solutions Private Limited (CIN U72502UP2021PTC154258), Noida, Uttar Pradesh, India.
1. What we collect
- Account basics: your phone number, your email, your invite code, sign-in sessions, and when you agreed to these terms.
- WhatsApp content you allow: messages, and media (voice notes, photos, videos, documents) from the chats you leave switched on, synced via WhatsApp's linked-device mechanism into your own instance.
- Assistant activity: operational telemetry: what you asked and what came back, which tools ran, errors, and usage counts: used to run, fix and improve the service.
- What you connect, only if you connect it:
- Gmail: your address and an app password you make, kept encrypted. Mail is read when you ask, a draft is saved in your Drafts when you ask, and mail is sent only after you say "send".
- Your ERP (ERPNext and other Frappe ERPs): its address and an API key and secret, kept encrypted. It is read when you ask and nothing from it is kept; a record is made or changed there only after you say yes, saved as a draft for you to submit.
- Any other email (Zoho, Hostinger, your company domain): your address, its password (or app password) and its mail servers, the password kept encrypted. Mail is read when you ask, a draft is saved in your Drafts when you ask, and mail is sent only after you say "send".
- Google Drive, Sheets and Calendar: Google's permission for Freffo, kept encrypted on our server. Freffo reaches only what you share with its address, what it made in your Drive, and your own calendars.
- Outlook, Outlook Calendar and OneDrive: Microsoft's permission for Freffo, kept encrypted on our server. Mail is read when you ask and sent only after you say "send"; meetings are read and set when you ask; files are found and read when you ask, and reports are saved in a Freffo folder.
- Your books (EverShine, Tally): the tables the Galific program on your computer sends. With Tally Cloud, the IP and port you give, and the same tables Freffo's server reads from your Tally there every 15 minutes, only reading, never writing.
- Meeting recordings: the audio, kept 30 days and then deleted with your OK. The transcript and summary stay in your assistant.
- Joining as staff: if you do, a summary of your work in the chats you choose goes to the business owner, with where you stand on the KRAs set for you, never your personal chats or your messages.
2. How your data is processed
- Your own isolated instance. Each person's data lives in a separate instance with its own storage and WhatsApp session, stored in India (Mumbai). It is never pooled with other users, never sold, never shared with advertisers. Your WhatsApp connection goes through network providers, which may be outside India, so that it stays steady.
- AI processing. To build briefs, summaries, drafts, documents and images, content from your enabled chats is processed by OpenAI's API as our AI subprocessor. Under OpenAI's API terms and ours, your data is not used to train AI models.
- Media. Voice notes are transcribed and photos described when they arrive (in enabled chats); videos and documents are read when you ask.
- Your switches. A chat you switch off is never sent to the AI, and what was already pulled from it is deleted a day later, so a switch turned off by mistake can be turned back on. Your own Freffo control chat, and your chat with Freffo Support, are always on.
3. What we never do
- Never train AI models on your or your contacts' messages.
- Never sell or rent your data, and never share it with advertisers.
- Never message anyone on your behalf outside the flows you approved.
4. Retention and deletion
- Your data stays in your instance while you use Freffo.
- Unlink Freffo in WhatsApp (Linked devices, where it shows as Google Chrome or Firefox) and your assistant stops at once. If it stays unlinked for 7 days, and past any month you paid for, your instance and everything in it is deleted.
- Ask us to delete your account and it is deleted: messages, media, memory and what you connected. Freffo is unlinked from your WhatsApp first. A copy without your media is kept for 30 days in case the deletion was a mistake, then it is deleted too.
- When an account is deleted we keep a short record of it: the name, number, email and business it had, how long and how much it used Freffo (counts and costs, never your words), and what we learned from it, written in general words with no names or message text, to make Freffo better. Your questions to Freffo and its replies are deleted with the account.
- Records of payments and invoices are kept as the law requires.
5. Security
Isolated per-user containers, per-user credentials, brute-force-capped sign-in, and hardening that treats your contacts' messages as data, never as instructions to your assistant. WhatsApp's own end-to-end encryption is unchanged: Freffo is a linked device, exactly like WhatsApp Web. See the Security page for the plain-language version.
6. Third parties we rely on
- OpenAI (AI processing, USA) · Amazon Web Services (hosting, Mumbai region) · network providers for a steady WhatsApp connection · Google (Drive, Sheets and Calendar, when you connect them) · Microsoft (Outlook, Calendar and OneDrive, when you connect them) · Google Fonts and Google Analytics on this website.
- The website's public pages (the home page, pricing, help, the guide and these policies) use Google Analytics to count visits: the page, the device and browser and the rough place, with a cookie in your browser. It is not on the sign-in, signup or app pages, and it never sees your WhatsApp, your chats or your account. We use no advertising pixels.
7. Your rights
Ask Freffo in your own chat to see what it remembers about you, to forget something, or to stop reading any chat. To delete your account, or for access or correction, message us or write to the address below (how to have your data deleted). We answer within 30 days.
8. Contact
Galific Solutions Private Limited, F. No. 504, 5th Floor, Block C, Green View Apartments, Village Garhi, Gautam Buddha Nagar, Noida, Uttar Pradesh 201301, India, or message us via your Freffo chat.